Software Maintenance

More Than Just a Number to Call

In your world of incident response, the last thing you need to worry about is falling behind on software releases or knowing how to correct a configuration setting in a software application. Annual software maintenance covers these and other issues by providing access to upgrades with enhancements that secure the performance of the software and/or add new features that improve the way first responders to respond to an incident. Remote Access is built by first responders, for first responders.  The annual contract also provides:

• quick, easy ways to report problems
• access to answers to common questions
• better, more efficient ways to use RA tools/data
• remote support from our technical staff

Our technical team can frequently troubleshoot problems on the spot using remote support software.  This keeps you running while we improve your system.  And, as new major releases are developed, being current on the software insures that you can migrate at little or no extra costs.  Make sure you have the coverage you need so you can focus on the important task of incident response!