Public Safety Information Interoperability Specialists

Dear Valued Client,  

I am excited to announce that Progressive Intelligence Technologies has recently acquired the powerful "Remote Access" software from Group 1 Solutions, Inc.  With the completion of this acquisition, Progressive Intelligence Technologies is now the leading provider of tactical response software and technology solutions in Public Safety. We will now be able to leverage our best practices, expanded resources, and unmatched experience to deliver enhanced products and better service to you our clients.

With a culture of creativity, excellence, and execution as our guide, we are solely focused on your wants, needs, and best interests.  While we are dedicated to improving the quality and delivery of products and services, we are cautious not to change the things that have worked so well for so long.  The relationships that we have developed over the years are as important to us as they are to you, so our client managers will remain engaged and in full-force during this brief transition period.  We are honoring all support contracts and we are absolutely committed to delivering the highest quality products and services.

As we transition, we look forward to hearing from you and seeing you at conferences, trade shows, and expositions in the upcoming year.  As always, we have an open door policy – if you have suggestions for products, services, or a comment on our delivery of services - don’t ever hesitate to call/email any one of us.  If your request needs extra attention, please contact me directly at 515-661-4946 or email JTrotter@prointeltech.com. 

We are absolutely thrilled to finally make this announcement and even more excited about our future together. We are certain you will be pleased with what we have in-store for you!

Sincerely,
Jason Trotter, Founder and Owner
Progressive Intelligence Technologies LLC

FAQ’s

Why did Progressive Intelligence Technologies acquire Remote Access?
After a long career in the industry, including a year working with the team at Group 1, Jason Trotter (founder of Progressive Intelligence Technologies, LLC) gained great admiration for the unique passion and dedication of the G1 staff, as well as the core technology concepts that Remote Access could bring to bear for first responders.  We believe this is a smart strategic move for the product, the team, and our valued customers, as we look forward to new technological advancements.

How is this good for customers?
The leadership of both companies immediately recognized a number of value props through the completion of this agreement.  This is viewed as a real “win-win” for everyone involved, but the ultimate winner is the community and neighborhoods that you serve.  When we are able to provide better products and deliver more valuable services, then you are able to respond more efficiently and more effectively mitigate incidents

Will the people that I’ve worked with, be transitioned to the company?
Yes – Absolutely.  We recognize the talent and the value of your relationships with our team.  In fact, it is very likely that most will hold key leadership roles as we continue to develop new solutions and expand in size. 

What happens to my support?
Progressive Intelligence Technologies is committed to providing highest quality support to our valued customers.  We have completely transitioned your account and history.  Our Client Managers and support team are dedicated to providing technical support for your Remote Access software.  In addition, we are absolutely committed to delivering quality products on a rigid timeline.  Our R&D team is already working on the next update and future plans.  We look forward to continuing our relationship and delivering advances in technology with you. 

Will the cost of our Remote Access support go up?
No, the cost in your annual support contract is adequate to support our team and sustain advancements in applicable technologies.  We will, however, be allocating your renewal dollars to better prepare our team for the future and expand our software engineering organization. 

I need to update my contacts and provide our purchasing agent with vendor contact information, can you provide this info?
 Yes. Progressive Intelligence Technologies LLC, PO Box 499, Indianola, IA 50125, TaxID/FEIN  45-2974806, Phone: 515-661-4946, Contact: jtrotter@prointeltech.com 

How can I reach my client manager or get more information?
You can now reach your sales, tech support, and your client manager directly by calling our central line at 866-492-3218.  A matrix of phone extensions and email addresses are listed below.  We want to encourage you to visit us at www.prointeltech.com often, as we intend to continuously provide updates and happenings.  You may also contact us by accessing the “contact us” section of the website.